PAYMENTS, CANCELLATIONS & BOOKING CHANGES

1. Payment

• For B2B services and special events (weddings, advertising campaigns, shuttle services, and similar bookings) full payment must be received at least 10 days before the scheduled service.
• A booking is considered confirmed once payment has been received or an alternative payment arrangement has been agreed with us in writing.
• Exceptions to the payment deadline may be agreed in advance on a case-by-case basis.

2. Cancellation Policy

Cancellation 10 Days or More Before the Service

• Cancellations made 10 days or more before the scheduled service are eligible for a full refund.
• This applies to both full cancellations and partial cancellations, including the cancellation of one or more bikes.

Cancellation Within 10 Days of the Service

For cancellations made less than 10 days before the scheduled service, the following cancellation fees apply:

• High season — 15 April to 15 August: 100% of the booking amount may be retained.
• Low season — 16 August to 14 April: 30% of the booking amount may be retained.

3. Exceptional Circumstances & Force Majeure

The cancellation conditions above may not apply in circumstances beyond the customer’s reasonable control, including:

• Extreme or dangerous weather conditions accompanied by official public warnings.
• Certified illness preventing participation.
• Death of the customer or an immediate family member.
• Official public safety warnings or restrictions.
• Other circumstances that make the service impossible or unsafe to operate.

Depending on the circumstances, we may offer a free rescheduling, credit, or refund. The appropriate solution will be determined on a case-by-case basis.

4. Weather Conditions

Our vehicles are equipped to provide protection and comfort in normal weather conditions:

• All bikes are equipped with a roof and blankets.
• Some bikes also have full plastic covers around the passenger cabin.
• Light rain is therefore not considered a valid reason for cancellation or a refund.
  

If heavy rain, strong winds, extreme temperatures, or other potentially unsafe conditions are forecast, please contact us as soon as possible.

We will always prioritize the safety of our passengers and drivers. Where weather conditions are considered unsafe, we may offer to reschedule the service free of charge, including in some cases after the normal cancellation deadline.

The final decision to operate, modify, postpone, or cancel a service due to safety concerns remains with us.

5. Changes to an Existing Booking

Increasing the Number of Bikes

• Increasing the number of bikes is free of charge, subject to availability.
• We can generally accommodate groups of up to 10 rickshaws, depending on availability and the requirements of the booking.

Reducing the Number of Bikes

• Reducing the number of bikes is considered a partial cancellation and is therefore subject to the Cancellation Policy above.

Changing the Time or Pick-Up Address

• Changes to the time or pick-up address can be made free of charge up to 48 hours before the scheduled service, subject to availability.
• Changes requested less than 48 hours before the service are subject to a €20 fee per bike.
• Major changes to the route or logistics may be subject to additional charges, depending on the circumstances.

Changing the Date

• A change of date requested 10 days or more before the scheduled service is free of charge, subject to availability.
• A date change requested less than 10 days before the scheduled service is subject to a €20 fee per bike.
• Date changes are always subject to availability. The €20 fee covers the additional administrative and logistical work required to check availability and coordinate with our drivers.

6. No-Show & Late Arrival

• Customers are expected to be at the agreed pick-up location at the scheduled time.
• Drivers will wait for a 10-minutes period after the scheduled pick-up time.
• If passengers are delayed or fail to arrive within the 10-minute grace period, and we have not been contacted during this time, the booking may be considered a no-show and charged in full.
• If you expect to be delayed, please contact us as soon as possible so that we can try to accommodate the delay.
• Any additional waiting time beyond the included waiting period will be charged at a rate of €15 per 10 minutes.